Ordering and Shipping Policy
Order Today, We'll Ship Tomorrow
IN STOCK items are shipped the same day if they are received before 2:00 PM Eastern Time. All items are in stock at our warehouse or at the factory. Lead Time is the estimated ship time from the manufacture or our warehouse.
* CUSTOM ORDERS vary in delivery time- Call us and we will let you know the expected delivery time.
F.O.B. Troy, MI or Factory, we ship Federal Express. Freight shipments are pre-paid and added to your bill. We do not accept orders that have freight charges Third Party Shipping
All shipping charges on the website are estimated by FedEx and charged at the time of processing. Sometimes FedEx underestimates shipping charges, or an item cannot be sent via FedEx and has to be sent by freight. We will contact you for approval if we have to charge an additional amount for shipping.
Our Air Shipments are not delivered on Weekends. Orders placed on a Friday Next Day Air, will not be delivered until Monday.
Our MINIMUM ORDERS are $24.00 for phone and faxed orders, and $24.00 for online orders. Online orders of less than $24.00 may be shipped through the United States Postal Service.
Problems with shipping damage?
3 Easy Steps to follow to make sure you get paid for your claim:
Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:
When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.
You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.
Fax or send us a copy of the freight bill which notes the damage or shortage.
Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.
Please see all of our terms on our Customer Service page.
Delivery times are listed in the shipping estimate during checkout. These values are generated by the carrier and are the best estimate for your order. We ship all orders received before 2 pm EST the same day. We cannot guarantee an order will be shipped the same day after 2 pm EST. Orders placed with expedited shipping, will not be delivered on Weekends. We are closed on the weekends and do not ship. If you order on a Friday your order may not go out until Monday. If we are unable to ship your order on time, we will contact you.
How to Order
We accept Purchase Orders and Verbal Orders from most Schools and Institutions, or Visa, Mastercard, and American Express
CALL, WRITE, E-MAIL, ORDER ONLINE or FAX
Include the following information:
Purchase Order Number or name of person authorized to purchase
Your "ship to" and "bill to" address
Description of each item on your order, the part number, quantity, and finish as required.
No returns after 30 days, and only with a copy of the invoice, packing slip, or sales form. Special orders, non stock items, and large quantity are not returnable.
Please call or email before returning. Our return address is:
Robert Brooke and Associates
1465 Axtel Rd, Ste B
Troy, MI 48084
Packages sent to our P.O. Box 2010 may not be received